Shipping and Returns
Orders placed Monday through Friday before 1:00 pm EST will ship out the day the order is placed. Orders placed after 1:00 pm EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday.
Shipping Options
Organic Stores will make every effort to meet your delivery needs and budget! For Free Shipping we ship using the US Postal Service, UPS & FedEx which take between 1-5 transit days Monday through Saturday. They do not deliver on Sunday.
We also ship using several expedited methods including Overnight, 2 Day Expedited, 3 Day Expedited, and Saturday delivery. We use FedEx/UPS to ship these packages.
FREE SHIPPING: We offer Free Standard Shipping in the continental United States!
|
SHIPPING METHOD |
COST |
|
FREE GROUND SHIPPING: 2-5 BUSINESS DAYS IN TRANSIT |
$0 |
|
3 DAY EXPEDITED: 1-3 BUSINESS DAYS IN TRANSIT |
$19.99 |
|
2 DAY EXPEDITED: 1-2 BUSINESS DAYS IN TRANSIT |
$29.99 |
|
OVERNIGHT: 1 BUSINESS DAY IN TRANSIT |
$39.99 |
*Please note, during the busy Holiday season and inclement weather, times in transit can and usually do take longer. Organic Stores cannot refund your item or shipping costs for delayed transit times due to situations that are out of our control.
If you have any questions, please email us at customercare@organic-stores.com and a Customer Service Representative will be happy to help you.
Future Delivery: You can order now and have it shipped later! During checkout you will be asked for your "Preferred Delivery Date"; just enter the date you would like your order to be delivered.
PO Boxes: We do not ship to PO Boxes.
APO/FPO: We ship to APO or FPO addresses using the US Postal Service only.
Wine & Beer Shipping
We cannot ship wine or beer outside of the United States.
All gift baskets containing wine or beer require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to Organic Stores.
Organic Stores will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.
No refund will be issued as a result of your gift basket contain wine or beer being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.
Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited (Overnight or 2 Day Expedited) to avoid melting. If you choose a method other than Overnight or 2 Day Expedited, Organic Stores will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.
Hospital Delivery
If you are shipping to a hospital, please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.
Returns
Please contact Customer Service at customercare@organic-stores.com if you wish to return your gift basket. You will need an RMA to return your item. Items returned without an RMA may not be eligible for a refund. All gift baskets should be returned within 14 days of delivery in their original packaging. All other claims (damage, not delivered on time, etc.) must be made within 7 days after receipt.